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Easy Returns

Retail Returns

If your Atlas product was purchased from a local retailer rather than at atlassnowshoe.com, you must bring your product back to the retailer.

Please do not contact Atlas regarding returning a product that you purchased from a retailer. We are only able to accept returns for products that were purchased at atlassnowshoe.com and were fulfilled and shipped directly by Atlas.

Atlas Snow-Shoe Online Return Policy

For purchases from atlassnowshoe.com

  • All items have a 30-day money-back guarantee
  • Items must be in new/unused condition with original packaging and hangtags
  • Only defective product may be returned after use or without hangtags
  • For defective warranty returns, please reference our Warranty Section

If your order was shipped from a retail partner, please contact Shopatron or the retailer for additional return instructions.

Please allow two (2) to three (3) weeks from product arrival for processing.

Refunds typically appear on credit card accounts one (1) billing cycle from the original date of purchase.

If your return was a gift, the credit will go to the original purchaser of the item.

Online Returns Info

Additional information for purchases from atlassnowshoe.com

Product Exchanges

To exchange Atlas product, please follow our return instructions above and then place a second order through atlassnowshoe.com.

Return Shipping Charges

You are required to cover all return shipping charges, unless the item arrived damaged or in defective condition or you received a mis-shipment.

Damaged Items or Mis-Shipments

Please contact your order fulfiller to set up a replacement shipment. In these cases, the order fulfiller will cover the cost of the return shipment.

Rejected Returns

  • If products do not meet the conditions outlined in our Return Policy, they may be rejected. In these cases, the returned products will be shipped back to you and no refund will be issued.
  • Likewise, if items are returned for warranty replacement and deemed to be damaged due to user error, the items will be returned and no replacement product will be issued.
  • Please Contact Us if you have additional questions regarding the rejection of a returned item.

Easy "Shopatron" Returns

For purchases from atlassnowshoe.com

  • Please process all returns through Shopatron - our order processor
  • Log into your Shopatron Account
  • In your Shopatron account, select "Request an RMA"
  • Select the item(s) you wish to return and click "Create RMA"
  • Please place your product in its original packaging into a separate return box, and do not write on the product’s packaging or use it to return the package.
  • Please write your RMA # on the outside of the package prior to shipping

Once you have created your RMA, you will receive an email from Shopatron with additional instructions.

Please ship your return to the address on your order invoice or packing slip (it may be a retail partner)

If you did not receive a packing slip, your invoice is available in your Shopatron Account.